Game Support Policies
Account Penalties:
We have gone to great lengths to make sure that our penalty system is as fair and just as possible. This document clearly defines each type of penalty, and how each would potentially impact you.
Game Master Interaction Policy:
The purpose of this document is to give the players of Occlusion Online an idea of what to expect from their interactions with our in-game support representatives.
Naming Policy:
Your choice of a character name is a very important first step that you must make in the Occlusion Online. To start you off on the right foot, we have created some guidelines to assist you in determining if your chosen name is appropriate.
Harassment Policy:
To ensure your time spent in Occlusion Online is safe and enjoyable, we have broken down what types of language and behavior are inappropriate and the penalties associated with each type of infraction. If the language you wish to use is generally not acceptable in the real world, there is a good chance that it will not be welcomed in the Occlusion Online either.
Exploitation and Client/Server Manipulation Policy:
This document details Occlusion Online stance on the use of third-party programs or utilities, bug exploitation, usage of user interface modifications, and client/server manipulation. The factor that links these various policies is that they are all considered "cheating" and our intent is to keep the playing field level for all players.
Scam Policy:
What is a scam? Will scammers be punished? Will I get my item(s) back? All the answers to your questions regarding Occlusion Online stance on scamming in Occlusion Online can be found here.
Character & Item Restoration Policy:
We realize that mistakes can occur which cause you to lose in-game items, money, or characters. When possible, our in-game support staff may be able to assist you in the recovery of your character(s) or item(s). This policy serves to detail how we will address such situations.
Unauthorized Account Access Policy:
This policy will detail the restrictions placed on account access by the Terms of Use, how to better protect yourself from having an account compromised, how to go about regaining control of an account compromise, and the repercussions for compromising an account that is not registered to you.